Where and Why We Collect Personal Information Online
Currently Launch By Design collects personal information from users they contact us directly.
Email
When you send us an email you provide us with your name and email address, along with any
other information you provide in the body of your email. This information may be shared with
persons outside of Launch By Design only when they are required to receive this information in
order to respond effectively to your query. We retain all email correspondence indefinitely for
purposes of improvement based on customer feedback.
Privacy Policy
Launch By Design is committed to ensuring the protection of personal information of our
employees, customers, stakeholders and users of the Launch By Design web site. It is fundamental to the way we do business at Launch By Design in all our relationships, either on or off the Internet: we are committed to keeping personal information accurate, confidential, secure and private.
Launch By Design's policy is simple: we collect personal information about you only when you
knowingly and willingly provide it, and we will not share or otherwise profit from the distribution of
personal data beyond the use it was provided to fulfill.
Our practices conform to the Canadian Standards Association (CSA) Model Code for the
Protection of Personal Information (CAN/CSA - Q830-06). The code consists of ten inter-related
principles which are outlined below.
The Ten Privacy Principles
Principle 1 - Accountability
Principle 2 - Identifying Purposes
Principle 3 - Consent
Principle 4 - Limiting Collection
Principle 5 - Limiting Use, Disclosure and Retention
Principle 6 - Accuracy
Principle 7 - Safeguarding Customer Information
Principle 8 - Openness
Principle 9 - Customer Access
Principle 10 - Handling Customer Complaints and Suggestions
Principle 1 - Accountability
Launch By Design is responsible for all personal information under its control including any personal information disclosed to third parties for processing. Launch By Design has established
policies and procedures to comply with its own privacy code, and has designated one or more
persons to be accountable for compliance.
Principle 2 - Identifying Purposes
Launch By Design will identify the purposes for collecting personal information, prior to or at the
time it is being provided. Personal information will not be used for a purpose not previously
identified without further individual consent, unless the new purpose is required by law.
Principle 3 - Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of
customer information, except where that information is depersonalized for generic demographic analysis.
Principle 4 - Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes
identified by Launch By Design
Principle 5 - Limiting Use, Disclosure and Retention
Personal information will not be used or disclosed for purposes other than those for which it was
collected, except with the consent of the individual or as required by law. Personal information
shall be retained only as long as necessary for the fulfillment of those purposes.
Principle 6 - Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary for the
purposes for which it is to be used.
Principle 7 - Safeguarding Customer Information
Launch By Design protects personal information with safeguards appropriate to the sensitivity of
the information.
Principle 8 - Openness
Launch By Design will make specific information about its personal information management
policies and practices readily available to any member of the general public.
Principle 9 - Customer Access
Upon request, Launch By Design will inform individuals of the existence, use, and disclosure of
their personal information and provide access to that information. An individual shall be able to
verify the accuracy and completeness of their information, and may request that it be
amended, as appropriate.
Principle 10 - Handling Customer Complaints and Suggestions
Launch By Design will provide procedures to receive and respond to complaints or inquiries
about policies and practices relating to the handling of personal information.
Cookies
Cookies are small text files transferred to your hard drive by a web server. Because cookies only
contain text, they cannot transmit a virus or damage your system. They are commonly used to
determine return visitors to a site, record your preferences, shopping cart activity, registration
information, pages viewed or items purchased.
Launch By Design only uses cookies to allow users to maintain a logged in state when accessing
Launch By Design web services or private member areas. No personal information is involved in
providing this feature.
You have the option to set your browser to either accept cookies openly, to notify you before
accepting cookies, or to refuse cookies altogether.
Employee Confidentiality
Upon employment, every employee of Launch By Design is required to sign a "Confidentiality Agreement" that ensures the confidential handling of business information. This agreement demonstrates our commitment, both collectively and as individuals, to protecting the confidentiality of information held by the company, including specifically, "customer
information."
Limitation of Liability
Complete confidentiality and security is not yet possible over the Internet. Internet use and communication is subject to interception, loss and alteration. On whichever site you provide personal information, it is possible for a third party to view that information. It is not surprising, for example, that messages to newsgroups have resulted in unsolicited email from spammers. You acknowledge and agree that Launch By Design shall not be responsible for any damages you may suffer as a result of the transmission of confidential or sensitive information over the Internet, and that all such communications will be at your own risk.
Contact Us
We hope you find this statement informative and clear. Please email us at: info (at) launchbydesign (dot) com with any questions or requests for further information. Or, if you prefer, contact us in writing, at::
Launch By Design
205 Waterloo Avenue
North York, ON
M3H 3Z3
Individuals can also contact the Privacy Commissioner of Canada in writing at the address provided.
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3
or email to: info@privcom.gc.ca
website: http://www.privcom.gc.ca/
Updates
Launch By Design reserves the right to update and amend this policy as it's deemed necessary or appropriate to do so. Please check back often to be apprised of any changes. This version was updated on October 2, 2007.